At Ad IT Hub Digital Marketing Agency, we are committed to providing top-notch digital marketing services to our valued clients. We strive for your satisfaction, and our refund policy is designed to ensure fairness and transparency in cases where a refund may be warranted.
1. Eligibility for Refund
Refunds will be considered under the following circumstances:
Service Non-Delivery: If, for any reason, we are unable to deliver the agreed-upon services, a full refund will be issued promptly.
Service Dissatisfaction: If you are dissatisfied with the quality of our services and can provide reasonable evidence of such dissatisfaction, we will assess the situation on a case-by-case basis and may offer a partial or full refund.
2. Refund Process
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team via email at firstname.lastname@example.org within 7 working days of the service delivery or occurrence of the issue, explaining the reason for your request.
Provide Details: Include relevant information, such as your name, contact details, invoice number, and a detailed explanation of the issue.
Assessment: Our team will review your request and assess its validity. We may request additional information or clarification to process your request effectively.
Refund Decision: After a thorough review, we will notify you of our refund decision. If approved, we will initiate the refund process within 5 business days.
3. Refund Methods
Refunds will be processed through the same method used for the original payment. For example:
If you made a payment via credit card, the refund will be credited back to the same card.
If you paid via bank transfer, we will refund the amount to the same bank account.
4. Non-Refundable Items
Please note that certain services or products may be non-refundable. These include:
Third-party expenses incurred on your behalf (e.g., advertising costs).
Any services or work completed prior to the refund request.
5. Changes to the Refund Policy
Ad IT Hub Digital Marketing Agency reserves the right to amend or update this refund policy at any time. Any changes will be posted on our website, and the date of the last revision will be indicated at the top of this policy.
We value your trust and business and aim to address any concerns promptly and fairly. If you have any questions or need further clarification about our refund policy, please contact our customer support team at email@example.com.